Cancellation Policy
Last updated 30 July 2026
Cancelling an order
Because food is prepared fresh, orders can usually only be cancelled before the kitchen has started preparing them. Once an order status changes to “Preparing”, we may not be able to cancel it. Contact us as soon as possible if you need to cancel, and we will do our best to accommodate the request.
Order changes
To change items, quantities or scheduled time on an order, contact us directly — changes cannot be made through the website once an order is placed.
Refunds for cancelled orders
If an order is cancelled before preparation begins, any amount already paid will be refunded to the original payment method. Refunds are recorded and processed by our team and may take a few business days to reflect, depending on your bank or payment provider.
Order issues after delivery or collection
If something is wrong with your order — missing items, an incorrect item, or a quality issue — contact us as soon as possible with your order number so we can put it right, which may include a replacement or a partial or full refund at our discretion.
Contact
Use the store contact page to request a cancellation or report an issue with your order.